Frequently Asked Questions

SHIPPING

What Shipping Methods Are Available?

The shipping methods we have available are Hypacart delivery and Self-pick-up. You can either pick up your items at our office or let us dilver it to you.

Do You Ship nationwide?

No please. Hypacart currently serves mainly KNUST and Kumasi Metropolis at large. We hence only do deliver to the Kumasi Metropolis and KNUST populace. If you want us to deliver to your location outside the school community, it comes at a different cost. Kindly contact us to know more.

How Long Will It Take To Get My Package?

Hypacart delivers on the same day or within 2 hours. For buyers who prefer to receive their items quicker, they get to choose 2-hour express delivery. With this we assign dedicated resources to make sure you get your items quicker. Buyers can also choose to receive their items between 3pm to 7pm, which is the regular delivery timeline.

PAYMENT

What Payment Methods Are Accepted?

Hypacart accepts payments via VISA and mobile money. We also have pay-after -delivery options available for you. But under certain conditions. Kindly contact if you want to know more.

Is Buying Online Safe?

It is safe to buy online if you are buying from a reliable company. Hypacart is a registered Business and are committed to proving to our customers that it is safe to shop with us. That is why we allow Pay-after-delivery options. We trust you. So you can trust us.

Order & Retunrs

How do I place an Order?

To learn how to place an order, visit hypacart.com/order-instructions

How Can I Cancel Or Change My Order?

If you have not already received the email information that your order was shipped, you can simply cancel your order by getting in touch with our Customer Support Team. If your order has already been shipped you will not be able to cancel it, but still potentially able to return it.

Do I need an account to place an order?

Hypacart recommends you to create an account to place an order. You are can quickly create an account when checking out.

How Do I Track My Order?

We will send you regular updates about the status of your order via call, email or SMS. To track your order, you can log in and click on 'Track Order' portal on your account menu. Alternatively you can contact our customer support team at sales@hypacart.com to know the status of your order.

How Can I Return a Product?

Kindly fill the request form at our contact us page or send an email to sales@hypacart.com. You will then be made to return the item to or office for replacement or refunding if qualified,
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